Even though the Astro A50 is considered one of the best gaming headphones, some users have revealed that it encounters an error where it does not turn on.
Gamers can experience the performance and sound of Astro Audio V2 with the convenience and freedom of wirelessness. The Astro A50 is compatible with Xbox, personal computer (PC) and PlayStation.
It delivers top of the-range acoustics, durability, and ergonomics that gamers need. You can experience absolute immersion with the A50.
Purchasing a quality pair of headphones is a costly investment, but one that is worth it for every gaming enthusiast. The Astro A50 headphones are one of the best equipment upgrades you can make, but, like other products, sometimes they malfunction.
Unfortunately, some A50 users have revealed that their devices were not turning on.
Signs that your device will not turn on
This error that some users have reported with the Astro A50 is easy to recognise. It has been reported that the headsets do not switch on after the users have attempted to press the power button.
The first thing that may come to mind in this situation is that the headsets are broken beyond repair. Luckily, in most cases, that is not the case, as solving this issue requires less than a minute of your time and it is quite easy to fix.
Why won’t my Astro A50 turn on?
Many products, especially hardware, malfunction at one point or another. Some of these errors can be fixed quite easily, while others have to be repaired by professionals. Apart from a dead battery, Astro has yet to release the reason why the headset won’t turn on sometimes.
If you notice that your Astro A50 no longer turns on, there are a few troubleshooting methods you can try before taking it to a repair shop. Firstly, you can perform a hard reset on your headphones.
This solution solved the problem for most gamers. To start the reset, you have to ensure that the device’s power button is switched on.
Then all you have to do is hold down the Game mode button and the Dolby button at the same time. For the reset to work, you need to keep both buttons pressed for at least 30 seconds. The headphones will then supposedly take care of the rest.
When the reset is confirmed, the battery indicator will go out and then go back to the charging or base station. When you see the battery symbol, you can try connecting the headphones to the base station again, then simply switch the device on.
Although this method works for most users, there is a possibility that your headset will not turn on. Though this may be an obvious suggestion, ensure that your device’s battery is charged. If it is the case that the battery has run out, there is no chance that the headset will turn on.
When to take your A50 to a repair shop
In such cases, the manufactures implore you not to take your headphones apart, as you may risk permanently damaging them. If none of the above methods work to switch on your A50 headphones, it is advised that you take them to a repair shop.
However, you should only do this if your headphones are not under an active and valid warranty. If they are under warranty, and someone outside of the company takes them apart, that instantly invalidates the warranty.
If your headphones are still under warranty, you can take them back to the shop you bought them from and claim a replacement set for your headphones if they cannot fix the problem.
Contacting Astro customer support
If hard resetting your A50 headset does not solve the problem and you cannot get your headphones to work at all, you can contact Astro’s customer care support line.
This way, you can also gain knowledge about their warranty information. In the United States of America, Astro has a one-year warranty that covers defective parts or faulty workmanship during the manufacturing process of products.
The company allegedly even covers the cost of shipping if you need to send your headset in for warranty evaluation and/or for repairs.
Astro A50 specifications
The Astro A50 is seen as one of the best gaming headsets as it features amazing specifications, which are listed in the following table:
|6.0 millimetre uni-directional, voice isolating
|40 millimetre Neodymium Magnet
|Standby Battery Life